Samsung has introduced a new program aimed at upgrading the repair skills of its service center staff worldwide. As part of this initiative, the company is dispatching expert trainers to various countries to share advanced techniques for fixing smartphones. Recently, a specialist in Galaxy smartphones was sent to India to conduct training sessions for local employees. The program is set to expand in the future to include smart TV repair expertise, further solidifying Samsung's commitment to improving after-sales support.

Samsung Bridges Repair Service Gap with Global Expertise Initiative

Samsung has launched the "Domestic Service Experts Overseas Dispatch" program to export its top-notch service capabilities from South Korea to the world. This initiative aims to address the disparity in repair service quality between South Korea and other countries. By sending expert trainers abroad, Samsung seeks to enhance global repair services and customer consultations, ultimately elevating the overall user experience.

Samsung Enhances India's Repair Capabilities with Expert Training

As part of its global service initiative, Samsung sent a Galaxy service expert instructor to India to train teams at eight major service centers. The focus was on advanced single-piece repair techniques for smartphone displays, targeting the country's largest mobile screen repair center. This method involves disassembling and replacing only necessary parts, requiring specialized skills and equipment. Samsung has made similar strides in other countries, upgrading its repair services worldwide.